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Shipping & Returns
All returns require an RMA (Return Merchandise Authorization) that can be obtained by either calling or E mailing Spectrum Corporation: E Mail: Phone: 1-800-392-5050 or 713-944-6200. Please save all packaging and any accessories for any item that is returned. All original equipment, components, documents and packaging must be returned with your item in order for Spectrum Corporation to process your RMA. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. Physically damaged items cannot be returned without prior verbal or written permission from Spectrum Corporation. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Spectrum Corporation and you will be refunded the full amount, including applicable shipping costs and tax. All returns for a refund are subject to a 10% restocking fee, unless either verbal or written exemption has been given by Spectrum Corporation. Alteration of a product will automatically void your Spectrum Corporation Return Policy. Products that are returned to Spectrum Corporation with that are missing parts, damaged or altered will be refused RMA service and returned to the customer at their expense. Standard Return Policy Return for refund within: 30 days Return for replacement within: 60 days Please contact us with any questions or any special circumstances outside of the above listed.
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